FNOL in insurance is the first step taken by you to inform the insurer about your loss. For example, if your insured vehicle (such as a two-wheeler or a car) is damaged due to a treefall, you need to get in touch with the insurer and inform them about this incident to initiate the claim process. For FNOL in insurance, you can call the insurer, email, or use their website/app, depending upon the insurer’s process and your preference.
Since this is the first time you are informing the insurer about your loss (regarding a particular claim), the process is termed First Notification of Loss i.e. FNOL in insurance. The meaning of FNOL in insurance remains the same for car insurance, property insurance, etc.
The exact details required to notify the insurer about your loss will depend upon the nature of the damage or loss and the insurer’s process. You will come to know about the requirements after you contact your insurer. Here are some points to give you an idea.
Each insurance policy has a unique number. It helps in identification, record keeping, and other back-end processes. While notifying the insurer, you will need to share your policy number.
You might be asked to share basic personal information such as your name and mobile number for verification. Refrain from sharing private details such as credit card number, CVV, etc.
Share details about the insured asset. For example, the bike’s registration number, make and model, age, etc., based on the insurer’s requirement.
You need to share details about the nature of the loss. For example, if it’s a car insurance case, then you need to explain how your car got damaged, where it was at the time of damage, whose fault it was, etc.
Insurance companies apply high deductibles and typically increase premiums associated with even minor claims. This means that many times - it is only beneficial to report an incident to your insurance company when favourable to you.
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